NCAAF  > General NCAAF  > An open letter to the FanNation moderators
October 31, 2010, 04:04 PM
I have lost patience with the endless spam on this site and the moderators inability or unwillingness to stop it.

Specifically, a single spammer has been flooding the boards with hundreds of "How to watch online" posts.

This spammer has been operating unhindered for at least a month. Yes, eventually the moderators delete the spammer's accounts, but the spammer just creates multiple new accounts the next weekend and the spam continues unabated.

There are so many bogus spam threads that I cannot locate legitimate threads on these boards.

The moderators have deleted threads, posts and even user accounts of legitimate FanNation members who have tried to bring the spam epidemic to your attention. It seems to me that the moderators are more diligent about policing the comments on the spam threads than they are with the spam itself.

So here are my questions for the moderators:
1. Why was Buck-i-Girl's account deleted? She was trying to bring this spam epidemic to the moderator's attention. Further, why have the moderators not responded to her repeated emails on the subject of her removal?

2. Considering how predictable this spammer is, why does it take days to remove his account, and why are his spam threads allowed to remain even after the account is deleted? I have seen the moderators delete other threads so I know it is possible to delete threads on FanNation.

3. Are the moderators working on a mechanism to preemptively delete the spammer's threads as they are created?

4. Are the moderators working on a mechanism to prevent this spammer from creating new accounts?

Moderator Adam Lee
http://www.fannation.com/users/view_user_profile/6235< br />
Anonymous Moderator
h ttp://www.fannation.com/users/view_user_profile/7

Another possible Moderator account
http://www.fannation.com/users/view_user_profile/552440< /a>

Moderators, please come on this thread and post CONCRETE answers to my questions.

Thank you.
October 31, 2010  04:05 PM ET

My name is UB Bulls and I approve this post

October 31, 2010  04:06 PM ET
QUOTE(#1):

Here are the CFB Boards today


Here are the NFL boards today


Here are the NHL boards today


Here is a typical spam thread. Comments denouncing this as spam are deleted, but the spammer's posts are not deleted. Why? Note that I repeatedly Hit the Report Abuse button on Comment #1 and alerted the Mods that this thread was spam.


Here is the contents of my post that was deleted. What is offensive about this post?

Please respond, moderators

October 31, 2010  04:08 PM ET
QUOTE(#1):

My name is UB Bulls and I approve this post

They'll never give you a substantive answer to your questions. They may come on and post some pablum about how they appreciate the input, but they won't actually do anything.

October 31, 2010  04:20 PM ET

Awesome, way to go.

October 31, 2010  04:24 PM ET

Did it ever occur to you that the spammers pay them?

October 31, 2010  04:26 PM ET

UB, great post. Orac, that would suck if that is the case.

October 31, 2010  04:30 PM ET
QUOTE(#6):

Did it ever occur to you that the spammers pay them?

If they did, why would they delete the posts? I don't think the mods are on the take. I just don't think they are here much. SI doesn't want to spend the money on full time night/weekend moderation.

October 31, 2010  04:33 PM ET
QUOTE(#6):

Did it ever occur to you that the spammers pay them?

Hippy Weed posted that very question last week.

His comment was deleted.

October 31, 2010  04:35 PM ET
QUOTE(#8):

If they did, why would they delete the posts? I don't think the mods are on the take. I just don't think they are here much. SI doesn't want to spend the money on full time night/weekend moderation.

The spammer's work is done if you actually read the post. So deleting the post after a day or so doesn't matter.

As to moderation, the spam is predictable enough to be blocked by software. Why they don't do this is the question.

October 31, 2010  04:37 PM ET
QUOTE(#10):

The spammer's work is done if you actually read the post. So deleting the post after a day or so doesn't matter. As to moderation, the spam is predictable enough to be blocked by software. Why they don't do this is the question.

Because software upgrades cost money.

October 31, 2010  04:38 PM ET
QUOTE(#8):

If they did, why would they delete the posts? I don't think the mods are on the take. I just don't think they are here much. SI doesn't want to spend the money on full time night/weekend moderation.

I agree.

However, yesterday I posted comments on multiple spam threads saying that the threads were spam, and that the entire thread (and the account) should be removed. I also hit the abuse button multiple times.

My comments have been deleted today, so I know the mods are working today. Yet the spam threads still exist, the spammer's account still exists (he is busy spamming the NFL boards today.)

So the mods deleted comments critical of the spam, yet left the spam intact. In Buck-i-girl's case, they actually deleted her account for criticizing the spam.

Hence my rant.

October 31, 2010  04:43 PM ET
QUOTE(#12):

I agree. However, yesterday I posted comments on multiple spam threads saying that the threads were spam, and that the entire thread (and the account) should be removed. I also hit the abuse button multiple times.My comments have been deleted today, so I know the mods are working today. Yet the spam threads still exist, the spammer's account still exists (he is busy spamming the NFL boards today.) So the mods deleted comments critical of the spam, yet left the spam intact. In Buck-i-girl's case, they actually deleted her account for criticizing the spam.Hence my rant.

I don't think the mods are here. I think they have a robomod set up to automatically delete posts that get reported. If you report a post, it gets deleted. It doesn't matter what you say when you report it. It doesn't matter if it is a troll or a spammer - the comments go, but the account stays until the mods come in on Monday.

October 31, 2010  04:46 PM ET
QUOTE(#11):

Because software upgrades cost money.

It's 15 minutes worth of scripting to block this stuff. It's not rocket science and it's not expensive.

I'm with UB, at some point this place will become unusable and we'll all move on. There are other places that serve the same purpose...

Comment #15 has been removed
October 31, 2010  04:49 PM ET
QUOTE(#14):

It's 15 minutes worth of scripting to block this stuff. It's not rocket science and it's not expensive. I'm with UB, at some point this place will become unusable and we'll all move on. There are other places that serve the same purpose...

And at that point, they'll fix it. People have been fighting this fight for a while, but until it hits SI's pocketbook via reduced page views, they aren't going to do anything. The mods (who are glorified minimum wage babysitters) probably report the issues to their management, but so far nothing has happened.

October 31, 2010  04:49 PM ET
QUOTE(#13):

I don't think the mods are here. I think they have a robomod set up to automatically delete posts that get reported. If you report a post, it gets deleted. It doesn't matter what you say when you report it. It doesn't matter if it is a troll or a spammer - the comments go, but the account stays until the mods come in on Monday.

That's certainly plausible. Except I reported the spammer's comments, not my own.

So that would imply the spammer was busy reporting my comments--and it would imply that the spammer is quite familiar with how FN works.

October 31, 2010  04:51 PM ET
QUOTE(#14):

It's 15 minutes worth of scripting to block this stuff. It's not rocket science and it's not expensive.

Yup. A ten line Perl script could at least force the spammer to get more creative.

October 31, 2010  05:57 PM ET
QUOTE(#6):

Did it ever occur to you that the spammers pay them?

Oh yea, this happens. I had an account at another location that was hacked, it was obvious that the company was in cahoots with the hacker. To this day and it has been several years I still get emails from the company telling me this and and that, all BS, when I know it was their employees that were doin the hacking or selling the account to someone else. Many times I have tried to tell them that my account is in the hands of someone else, they could care less. These so called moderators make extra bucks selling these accounts to scum. They can delete my account, makes no diff to me, but I know how some of the night personal make a few extra on the side. Been three years since my account was stolen, now I just send every thing to spam from that company. Nothing is safe anymore, I'm sorry to say. I just hope that the hackers can't get to my stuff today. I'm almost paranoid to give my email address anymore.

 
October 31, 2010  06:29 PM ET

CAN WE JUST GET A 'REPORT ABUSE' OPTION ON THE ORIGINAL POST????

Then if they want to auto-delete all reported posts, we can get rid of them more quickly.

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